Privacy Policy

1. Introduction

eSIM Store ("we", "our", or "us") is operated by Radiy Satuchin, registered in Hong Kong (BRN: 79141209). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, and password when you create an account.
• Payment Information: Payment card details and billing address processed securely through Stripe.
• Device Information: Device type and eSIM compatibility information required to activate your eSIM.
• Usage Data: Information about how you use our services, including purchase history and service preferences.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your eSIM orders
• Create and manage your account
• Process payments securely
• Send you order confirmations and eSIM activation details
• Provide customer support
• Send promotional communications (with your consent)
• Improve our services and user experience
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Payment Processors: Stripe processes your payment information securely. Their privacy policy applies to payment data.
• eSIM Providers: We share necessary information with our eSIM network providers to activate and manage your eSIM service.
• Service Providers: Third-party vendors who assist us in operating our business (email services, analytics).
• Legal Requirements: When required by law or to protect our rights.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Account information is retained while your account is active and for a reasonable period thereafter.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: